International Rescue Committee recrute Client Responsiveness Staff Management Toolkit Technical Consultancy

Requisition ID: req1954

Job Title: Client Responsiveness Staff Management Toolkit Technical Consultancy

Sector: Governance

Employment Category: Consultant

Employment Type: Full-Time

Location: United States

Job Description


The International Rescue Committee (IRC) is committed to ensuring that people affected by crisis are able to effectively participate in and influence humanitarian decision making. Through its approach to Client-Responsive Programming, the IRC highlights the need to both implement the feedback cycle and create the conditions necessary to support and incentivize responsive behavior and programming. This consultancy will help to further the sector’s understanding of these enabling conditions. The IRC has identified a number of staff competencies which are necessary to advance client-responsive programming, including: listening skills, curiosity, facilitation skills, inclusiveness, cultural sensitivity, empathy, optimism, humility, the ability to learn and adapt, and accountability for one’s actions. Taking these competencies as a starting point, the Client Responsiveness Staff Management Toolkit – a set of guidance and resources for client-responsive staff recruitment and performance management – will be developed to support humanitarian actors to ensure that their staff demonstrate the profile of knowledge, attitudes, skills and behaviours which support client-responsive programming.

This consultancy is part of Enabling Client Responsiveness through Performance Management, which is supported by the Swedish International Development Cooperation Agency (Sida). The project seeks to increase the capacity of humanitarian actors to manage the performance of programs and individual staff in delivering client-responsive programming.


The Consultant will be responsible for researching and drafting the Client Responsiveness Staff Management Toolkit and accompanying guidance. The Consultant will also be responsible for co-facilitating a Development Workshop to present and receive feedback on a draft of the Toolkit. Lastly, the Consultant will revise all necessary documents based on feedback received from humanitarian actors and IRC field teams.

Deliverable 1: Draft of the Client Responsiveness Staff Management Toolkit

The Consultant will be responsible for researching, writing, and editing the Client Responsiveness Staff Management Toolkit and accompanied guidance. While the exact scope of the Toolkit will be determined at a later date, the documents should advise on staff recruitment and performance management. For example: the types of functions they need to hire; the responsibilities, experience and skills which need to be included in staff job descriptions / ToRs and considered when reviewing applications; and the types of questions that need to be included in interviews. The toolkit should also include measures to assist supervisors in managing the performance of staff, which may include identifying client-responsive performance and development objectives and indicators to assess achievement. The Consultant will be expected to conduct remote, and when necessary in-person, interviews with relevant stakeholders.

Specific tasks include:

1 Liaise with internal and external stakeholders, with the potential for travel, on the design and development of the Toolkit
2 Draft Toolkit and accompanying guidance
3 Revise draft in coordination with IRC Client Responsiveness Specialist, Senior Director of Governance and Research & Evaluation Technical Advisor

The final Toolkit will not exceed 20 pages and the Consultant will not be required to provide graphic design services for final product.

Deliverable 2: Facilitation of the Development Workshop

Second, in collaboration with IRC’s Client Responsiveness team, the Consultant will co-facilitate a 2-day Development Workshop. This workshop will convene staff from participating IRC field programs, representatives from HR, Measurement and Management, and key external actors with relevant experience and expertise, to review, develop and validate the draft version of the Client Responsiveness Staff Management Toolkit. The Consultant will be expected to travel to the event, which is tentatively scheduled for early September in Geneva, Switzerland.

Deliverable 3: Finalized Client Responsiveness Staff Management Toolkit (which incorporates feedback)

Third, the Consultant will refine and finalize the Client Responsiveness Staff Management Toolkit based on feedback gathered at the Development Workshop and from IRC field teams. The Consultant will work closely with the IRC’s Client Responsiveness Specialist, who will be leading field testing of the Toolkit in five countries, to ensure its relevance and ease of use across sectors, contexts, and organizations.

The due dates provided in the table below are estimates and may be modified following further discussion with the selected Consultant.


Due date

Estimated days of work

Conduct Research/Liaise with Stakeholders

Mid-July 2018

8 days

Draft Toolkit

Mid-August 2018

5 days

Finalize Draft

End of August 2018

3 days

Co-Facilitate Development Workshop

September 2018

4 days

Revise and finalize Toolkit

January 2019

5 days (non-consecutive)


25 days

The Consultant will report to the IRC’s Client Responsiveness Advisor with secondary supervision by the Client Responsiveness Specialist and support from the Governance Grants Coordinator. Additional technical advice will come from the IRC’s Senior Director, Governance and Research, Evaluation & Learning Technical Advisor.


Education: Master’s/post-graduate degree in relevant field required (e.g. Human Resource Management, Talent Development and Training, Organizational Psychology, Humanitarian Affairs Development, Anthropology, Sociology)

Work Experience: A minimum of 8 years’ experience in humanitarian sector human resources is required. Experience in developing and implementing approached to promote Accountability to Affected Populations / Client Responsive Programming. Experience in HQ and field level HR postings is preferred.

Demonstrated Skills and Competencies: Demonstrated expertise in staff performance management and assessment, competence development and humanitarian response. Strong verbal and written communication skills.

Language Skills: Fluency in English required; proficiency in Arabic and/or French is an advantage.


Interest candidates should submit an expression of interest stating qualifications for the consultancy (no longer than 2 pages), resume and estimated cost. Deadline for submission is June 1st, 2018.

Ville New York
Fonctions Autre
Activités Autre
Pays Amérique du Nord, Etats-Unis
Contrat Inconnu
Salaire / Indemnité
US$10168 – US$11168 per year

Postuler en ligne
Date de fin de validité 28/06/2018


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